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Hot topics: Power in People's Hands
As part of Building Britain’s Future the government published Power in People's Hands: Learning from the World's Best Public Services at the end of July. The report is the result of the Cabinet Office Strategy Unit’s study of leading edge innovations in world-wide public services. More than 30 case studies from 15 countries provide the source material.
The report examines in particular the relationship between front-line professionals and citizens. It considers insights from around the world on five specific elements of this relationship:
- empowering citizens through stronger entitlements
- empowering citizens through better information on services
- developing more personalised services
- working with people to deliver more preventative services
- the new professionalism required to deliver these changes within services.
Citizen entitlements are central to the report: they put the focus of accountability between the service and the user, rather than between the service and the government.
Access the Improvement Network briefing: 'Power in People's Hands' (PDF file, 8 pages, 107 KB).